| Job Title | State Area | Regional Area | Primary Background |
| Commercial Account Executive 2938-KW | British Columbia | Vancouver | Account Executive - Sales |
| Executive Assistant 2937-D | British Columbia | Vancouver | EA - Administrative |
| Customer Care Assistant Manager | British Columbia | Vancouver | Customer Service - Customer Service |
| Network and Technical Support Specialist - 2933-CA | British Columbia | Vancouver | Network Adminsitrator- Technology |
| Technical Support Representative - 2932-CA | British Columbia | Vancouver | Help Desk - Technology |
| Production Manager-2927-CA | British Columbia | Delta | Manager of Operations - Operations |
ob Title:Commercial Account Executive 2938-KW
State/Area:British Columbia
Regional AreaVancouver
Primary BackgroundAccount Executive - Sales
Secondary Background
Job Number:JN -122017-1353
Commercial Account Executive - #2938-KW
Our client, a well-known Insurance Brokerage, is looking for professionals to join their Commercial team in an Account Executive role. Full training in Commercial Insurance will be provided and you will receive a Level 2 Insurance License.
The Role
In this Outside Sales role you will represent a large Insurance Brokerage to prospect business clients and close the sales of Commercial Insurance products. This is a fantastic opportunity to join a reputable and successful organization who will provide full fast-tracked training from which you will receive a Level 2 Insurance License. You will work remotely, reporting to the Commercial Insurance Manager and will be a part of a unique team that services various regions across Western Canada.
Who you are!
You are a sales professional with 3-5 years’ experience and a minimum of 1 year experience in a commission based sales role. You may have been successful in range of industries. Although it is an asset, insurance experience is not required as full training will be provided. You have excellent communications skills and a good understanding of business etiquette. Your experience includes lead generation, prospecting, client meetings and cold calls.
Where is it based?
Work remotely from your location in Vancouver/Lower Mainland, North Vancouver Island, or locations within Alberta or Saskatchewan (An initial 12-week paid training program on location in High River, AB – all travel and accommodation during training is provided.)
Timeline for this role
The application process is starting immediately with a view to interview in in January and February. Training commences in March.
What’s in it for you?
An excellent guaranteed base salary in addition to uncapped commission. With a generous compensation structure there is high earning potential for the successful candidate. Paid training is provided with a Level 2 Insurance License upon successful completion. Our client also provides an extended benefits package and company-matched investment and saving programs.
Is this you?
Please apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Katherine Wu, Recruitment Coordinator or Darcia Bower, Managing Director, quoting reference #2938-KW, if you have already met a member of our team and are interested in this role please call or email us asap.
Expert Recruiters locally established staffing and consulting firm with a national reach; established in 1999 by its Managing Director Darcia Bower, who has over 20 years’ experience helping clients and candidates reach their goals. Expert Recruiters takes great pride in providing a more personal, boutique style staffing and recruitment agency experience. From the moment you walk through the door, you’ll recognize that Expert Recruiters provides a warm and welcoming environment for both our candidates and our clients, with all of our applications treated with the strictest of confidence.
Job Title:Executive Assistant 2937-D
State/Area:British Columbia
Regional AreaVancouver
Primary BackgroundEA - Administrative
Secondary Background
Job Number:JN -122017-1352
Executive Assistant – #2937-D
The Role:
This is an exciting opportunity to work with an established organic skin care company in BC. They are looking for an enthusiastic and capable Executive Assistant to join their growing team.
The Executive Assistant will be supporting the executive leaders by providing exceptional and professional administrative support. The Executive Assistant will also play a key role in managing the facilities and business support services within the office.
Who you are!
You have the ability to communicate with staff at a variety of levels of responsibility as well as various outside parties while maintaining confidentiality, professionalism and diplomacy. You are capable of operating independently and assessing priorities with minimal direction but able to ask questions when direction is needed. You have excellent judgment and a cheerful optimistic outlook. We are seeking professionals who are dedicated, hardworking, organized, determined, client focused and the consummate team player.
Where is it based?
Conveniently located on West Broadway, easily accessible via public transit and vehicle
Responsibilities:
- Manage complex and busy calendar schedules, travel arrangements and expense reconciliation and reimbursements
- Arrange and assist in developing presentation materials for company-wide conference calls, meetings and daily presentations
- Coordinate special projects in support of the Executive Team
- Ensure all correspondence and inquiries are followed up in a professional manner
- Represent the Executive Team and communicate to the organization in an engaging, professional and inspiring manner
- Exercise considerable judgment, tact and discretion in preparing, disclosing and handling information of a confidential and/or sensitive nature
- Handle occasional personal arrangements and errands as needed
- Follow up on deadlines and commitments to or from the Executive Team
- Ensure the accurate maintenance of the Company Project Plan - liaise with leaders on progress and deadlines as necessary
- Attend meetings, take accurate minutes and actions plans - distribute and follow up as appropriate
- Investigate, perform site visits and make recommendations on local hotels and conference facilities to be used as possible meeting sites for events and meetings
- Support the coordination for conferences and events (e.g. secure meeting locations, hotel contracts, catering, A/V requirements)
- Coordinate special projects - prioritize and follow up as required
- Partner with the Executive Team on the management of facilities services provided by contractors, vendors and other external support services
- Assist the Executive Team in creating the most engaging physical environment by coordinating maintenance of facilities including lighting, temperature control, music, furniture, storage, recycling and cleaning
- Oversee facilities improvement projects from the start through to completion, ensuring that work is completed on time, on quality and on budget
- Create and maintain Facilities Usage & Maintenance Manual
- Where appropriate, lead and assist other Administrative team-members in managing the office supplies & facilities
- Oversee the processes to maintain appropriate stocks of office supplies and kitchen supplies (e.g. office supplies, coffee, kitchen supplies, business cards)
- Manage costs and work within overall budget guidelines
Must haves:
- Completion of a diploma program in Business Administration or related field plus 5-7 years of increasing levels of experience in an Administrative role with demonstrated experience in all aspects of the Executive Assistant role
- Advanced word processing, spreadsheet, minute taking, and PowerPoint skills as well as the ability to type a minimum of 60 w.p.m.
- Ability to develop and sustain cooperative, productive working relationships to demonstrate the organization’s core values and contribute positively to their culture
- Proactive, highly organized and extremely detail oriented
- Excellent verbal and written communication skills with superior grammar and composition skills
- Demonstration of responsibility and ownership – ability to see things through and manage tasks and projects to completion
- Ability to exercise diplomacy and discretion and to handle highly confidential information appropriately
- Ability to multitask and work well in a high pressure, multiple-deadline environment, and to work well with minimal supervision and with many styles of direct leadership
- Ability to use initiative and independent judgment and problem-solving skills
- Strong customer service focus, planning, organizing, and scheduling abilities
- Leadership, Project Management, Facilities Management experience are assets
Is this you?
Please apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, quoting reference #2937-D. If you have already met a member of our team and are interested in this role please call or email us asap.
Expert Recruiters locally established staffing and consulting firm with a national reach; established in 1999 by its Managing Director Darcia Bower, who has over 20 years’ experience helping clients and candidates reach their goals. Expert Recruiters takes great pride in providing a more personal, boutique style staffing and recruitment agency experience. From the moment you walk through the door, you’ll recognize that Expert Recruiters provides a warm and welcoming environment for both our candidates and our clients, with all of our applications treated with the strictest of confidence.
Job Title:Customer Care Assistant Manager
State/Area:British Columbia
Regional AreaVancouver
Primary BackgroundCustomer Service - Customer Service
Secondary Background
Job Number:JN -122017-1351
Home Warranty & Customer Care Assistant Manager - #2936-D
As a top developer in Vancouver, our client is a true leader in their industry and they consistently rise above the competition. Our client re-defines the word quality, and their service is simply un-matched. This is a company anyone would be proud to be a part of!
The Role:
This is a middle management position at the Vancouver office of a leading condominium developer. Responsibilities include:
- Coordinating and resolving in-suite and common area deficiency items for newly completed buildings
- Facilitating the timely process of customer service requests from homeowners of existing buildings under warranty
- Processing enquiries, service requests and other claims from strata corporations responsively and attend AGM and strata council meetings as required
- Resolving conflicts between customers/strata corporations, internal departments, contractors, consultants and warranty providers
- Utilizing the company’s database to follow up and monitor progress of individual service request cases as well as to generate analytical reports for senior management
- Preparing communication materials to customers in electronic, web-based and printed formats
- Organizing events and programs related to project completion (pre-closing information seminar, internal staff training, briefing session with property management, pre-completion suite inspection, purchaser walk-through and key pick-up)
- Supervising and training junior and temporary staff
- Providing general support to the customer relations team and work with senior management to strategize, plan and execute new projects with the objective to improve performance and logistics
Who you are!
You’re an experienced and motivated individual with a background which may include; new home warranty, construction, property management, real estate and customer services. With excellent communication skills you’re a great articulator and a patient listener. You have fantastic interpersonal skills and a natural ability to connect with a wide variety of people. You’re a great at problem solving and working effectively under pressure while maintaining a positive attitude. lways professional, you work well in a team environment.
Where is it based?
Downtown Vancouver
Must haves:
- A minimum of 8 years’ experience in one or more of the following fields: new home warranty, construction, property management, real estate and customer services
- A seasoned negotiator with proven experience in resolving complaints and conflicts
- Excellent organizational, time management and problem solving skills
- Intermediate to advanced working skills in Microsoft Office, database and CRM software; knowledge in Maximizer and Conasys is an asset
- Fluent English and excellent business writing skills. A second language is an added asset but not mandatory
- Post-secondary education in related fields with college or university degree preferred
- Valid Drivers’ license
- Flexible to work occasional extended hours and weekends
Is this you?
Please apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, quoting reference #2936-D. If you have already met a member of our team and are interested in this role please call or email us asap.
Expert Recruiters locally established staffing and consulting firm with a national reach; established in 1999 by its Managing Director Darcia Bower, who has over 20 years’ experience helping clients and candidates reach their goals. Expert Recruiters takes great pride in providing a more personal, boutique style staffing and recruitment agency experience. From the moment you walk through the door, you’ll recognize that Expert Recruiters provides a warm and welcoming environment for both our candidates and our clients, with all of our applications treated with the strictest of confidence.
Job Title:Network and Technical Support Specialist - 2933-CA
State/Area:British Columbia
Regional AreaVancouver
Primary BackgroundNetwork Adminsitrator- Technology
Secondary BackgroundHelp Desk - Technology
Job Number:JN -122017-1347
Network & Technical Support Specialist
This is an exciting opportunity to work with an established organic skin care company in BC. They are looking for an enthusiastic Network and Technical Specialist to join their IT team.
Who You are!
The Network & Technical Support Specialist role will Report to the Technical Support Lead and work alongside a Tech Support Rep and a Software Developer. The role would be working with a diverse group of users located across 3 Vancouver locations. The Specialist also provides remote support for a US-based warehouse as well as for an Outside Sales Team working throughout North America. The Specialist provides support to users with hardware and software deployment, e-mail administration & troubleshooting, general PC support and application support. The Specialist will coordinate with vendors, maintain documentation, participate in meetings and perform other duties as assigned.
Where is it based?
Vancouver, BC
Roles and Responsibilities
User Technical Support
• Log all support calls into a Help Desk system
• Prioritize & troubleshoot issues either in person or using remote control software
• Resolve hardware and software technical issues based on their priority
• Remediate all workstation, software patches, updates and upgrades
Technical Administration & Documentation
• Monitor, administer and support servers
• Set up new employees including credentials, software, workstation, telephone and printers
• Organize the purchasing and deployment of technology equipment
• Confirm suitable hardware and software is available (including backup hardware)
• Create, maintain and validate backup jobs including Cloud copies
• Keep adequate security levels where required on all systems and applications
• Maintain and monitor Office and Warehouse building access and security systems
• Coordinate the IT portion of operational or administrative projects
• Report on Server and Systems status and system outages in a timely manner
• Inform users of support request status
• Communicate company-wide scheduled system maintenance and unexpected events
• Conduct IT onboarding for new hires
• Inform users of new systems, procedures or updates (benefits and new instructions)
• Explore improvements and solutions for business process and procedures that improve the user experience
• Maintain documentation on user processes, hardware and software
• Maintain the documentation of all server and workstation license deployment
• Create and maintain problem-solving processes for Servers and Systems
• Receive hardware and update the inventory logs of: supplies, users, IP, service tags, etc.
• Maintain project and network related documentation as required
Required Skills
• 2-5 years of experience providing technical support in a busy office environment
• 2-5 years of experience providing front-line technical support for computers; mostly in person but sometimes over the telephone
• 2-5 years of experience in setting up personal computers as workstations
• Experience with Windows 10 including file shares and printers
• Demonstrated ability to simultaneously manage multiple projects
• Demonstrated ability to install software and configure users in Active Directory
• Ability to problem-solve issues with servers, hardware and software vendors
• Exposure to IP Networks, Printers, Scanners
• Ability to facilitate support sessions using Remote Desktop Connection and other remote control tools • Ability to prepare and update Network and End-user documentation
• Ability to provision and configure Windows Server 2012, VM-Ware, SQL Server
• Experience at the administrator level with MS Exchange, Windows Server, Active Directory and VM Ware
• Ability to work with Cisco VOIP Phone systems
• Ability to manage Exchange Server and Exchange Server and SQL databases an asset
• Cisco Switching and SAN Management
• Cat6 wire termination, patch panels and switches
• Administration and log-checking of backup jobs and backup process
Timeline for this role:
This role is available right away for the successful candidate, once all due diligence is completed.
Is this you?
Please apply online @ http://www.expertrecruiters.com/search-jobs/ with your resume and cover letter to the attention of Candace Amirault, Sr. Talent Executive, quoting reference #2933-CA, if you have already met a member of our team and are interested in this role please call or email us asap.
Expert Recruiters locally established staffing and consulting firm with a national reach; established in 1999 by its Managing Director Darcia Bower, who has over 20 years’ experience helping clients and candidates reach their goals. Expert Recruiters takes great pride in providing a more personal, boutique style staffing and recruitment agency experience. From the moment you walk through the door, you’ll recognize that Expert Recruiters provides a warm and welcoming environment for both our candidates and our clients, with all of our applications treated with the strictest of confidence.
Job Title:Technical Support Representative - 2932-CA
State/Area:British Columbia
Regional AreaVancouver
Primary BackgroundHelp Desk - Technology
Secondary Background
Job Number:JN -122017-1348
Technical Support Representative
This is an exciting opportunity to work with an established organic skin care company in BC. They are looking for an eager Technical Support Representative to join their team.
Role Summary
The Technical Support Representative role will Report to the Technical Support Lead and work alongside a Network & Technical Support Specialist and a Software Developer. This role will need someone who takes initiative and enjoys variety in their work day. The role would be working with users located across 3 Vancouver locations and throughout North America through the use of remote control software. The Representative provides support to users with issues such as hardware setup, password resets, e-mail troubleshooting, general PC support and application support. In addition, they will configure new PCs, set up and support printers and log all technical support calls into a tracking system. He/she will coordinate with 3rd party vendors, maintain documentation, participate in meetings and perform other duties as assigned. Exposure to fundamentals such as the Microsoft suite including Office, Exchange, Active Directory, Remote Desktop and Printing are big assets.
Where is it based?
Vancouver, BC
Roles and Responsibilities
User Technical Support
• Log all support calls into a Help Desk system
• Prioritize & troubleshoot issues either in person or using remote control software
• Resolve hardware and software technical issues according to their priority
• Remediate all workstation, software patches, updates and upgrades
• Set up new employees including credentials, software, workstation, telephone and printers
• Facilitate the purchasing and deployment of technology equipment
• Ensure adequate hardware and software is available (including backup hardware)
• Create, maintain and validate backup jobs including Cloud copies
• Maintain adequate security levels where required on all systems and applications
• Monitor Office and Administer building access and security systems
• Coordinate the IT portion of operational or administrative projects
• Inform users of support request status and coaching users where appropriate
• Report system outages in a timely manner
• Conduct IT onboarding for new hires
• Inform users of new systems, procedures or updates (benefits and new instructions)
Skills and Qualifications
• 1-2 years of experience providing technical support in a busy office environment
• 1-2 years of experience providing front-line technical support for computers; mostly in person but sometimes over the telephone
• 1-2 years of experience in setting up personal computers as workstations
• Demonstrated ability to simultaneously coordinate multiple projects
• Demonstrated ability to install software and configure users in Active Directory
• Ability to problem-solve issues with hardware and software vendors
• Exposure to IP Networks, Printers, Scanners
• Ability to facilitate support sessions using Remote Desktop Connection and other remote-control tools • Ability to prepare and update Network and End-user documentation
• Ability to develop and sustain cooperative, productive working relationships to demonstrate our core values and contribute positively to the culture of the organization
• Excellent oral and written communication skills
• High level of accuracy and attention to detail is essential
• Ability to work effectively with an off-site/remote workforce
• Experience with Windows 7-10 including file shares and printers
• MS Office skills including Excel skills an asset
• Create new Users via Exchange or Active Directory
• Exposure to User Groups, Resource Accounts, or Distribution Groups
• Exposure to Windows Server 2012, and VM-Ware
• Experience with Cat5 wire termination, patch panels and switches
• Administer backup jobs, checking logs
Timeline for this role:
This role is available right away for the successful candidate, once all due diligence is completed.
Is this you?
Please apply online @ http://www.expertrecruiters.com/search-jobs/ with your resume and cover letter to the attention of Candace Amirault, Sr. Talent Executive, quoting reference #2932-CA, if you have already met a member of our team and are interested in this role please call or email us asap.
Expert Recruiters locally established staffing and consulting firm with a national reach; established in 1999 by its Managing Director Darcia Bower, who has over 20 years’ experience helping clients and candidates reach their goals. Expert Recruiters takes great pride in providing a more personal, boutique style staffing and recruitment agency experience. From the moment you walk through the door, you’ll recognize that Expert Recruiters provides a warm and welcoming environment for both our candidates and our clients, with all of our applications treated with the strictest of confidence.
Job Title:Production Manager-2927-CA
State/Area:British Columbia
Regional AreaDelta
Primary BackgroundManager of Operations - Operations
Secondary Background
Job Number:JN -122017-1344
Production Manager
A residential door and window replacement company is looking for an experienced Production Manager for their Delta, BC location. This organization has revolutionized the window and door business for more than 100 years.
Role:
The purpose of this position is to manage the post-sale operations to assure delivery of outstanding service and quality throughout all phases of the process.
Responsibilities:
• Recruit subcontractors and promote our pricing model and advantages of working with the company
• Manage processes that support sales order entry to ensure accuracy of order entry and perform quality verification steps to minimize quality issues.
• Manage the installation and service processes within the branch, and those performed by subcontractors, to assure that installation standards are consistently upheld, while delivering high level of Homeowner Satisfaction.
• Manages installation, tech and service capacity to assure levels are sufficient to meet branch demands and allow for growth
• Development and implementation of lean processes within operations to insure continuous improvement. Support new and developing operations in establishing best processes
• Manage technical measures, maximizing efficiency, focus on reduction of remakes, and increased first time through
• Responsible for supply chain functions within the branch including shipping, receiving and purchasing.
• Ensure payment in full is collected for each installment.
• Manage subcontractor payments, proper close-out of jobs and manual check requests
• Responsible for maintaining & supporting compliance and safety to include; permitting, environmental reporting, and safety program
• Responsible for the performance and training of Warehouse Lead, Technical Measurers, Lead Installers and subcontractors.
• Resolve escalated customer disputes over the phone and in person
• Become a product expert and help resolve complex situations for the installers.
Key Performance Indicators:
· Achieve Monthly Goal Net Promoter Score (homeowner satisfaction score)
· Achieve Monthly Installation Goal
· Achieve Monthly first-time completion goal on Installations and on Services
· Achieve Installations inside promised backlog
· Achieve planned manpower
· Achieve minimal measurement errors at Technical Measure
· Achieve goal crew load time at under 15 minutes
Qualifications:
· Four-year degree or an equivalent combination of education and experience 3 to 5 years of proven management experience
· Basic knowledge of operation processes/IT systems
· Basic understanding of installation processes and requirements
· Basic Lean process skills
· Basic Financial knowledge and strong communication skills
· Strong problem solving and customer resolution skills
· Developing coaching skills
Where is it based?
Delta, BC
Timeline for this role:
The aim is for the selected candidate to start as soon as possible once all due diligence has been completed.
What’s in it for you?
Good benefits and salary and other company perks commensurate with experience.
Is this you?
Please apply online @ http://www.expertrecruiters.com/search-jobs/ with your resume and cover letter to the attention of Candace Amirault, Sr. Talent Executive or Darcia Bower, Managing Director, quoting reference #2927-CA, if you have already met a member of our team and are interested in this role please call or email us asap.
Expert Recruiters locally established staffing and consulting firm with a national reach; established in 1999 by its Managing Director Darcia Bower, who has over 20 years’ experience helping clients and candidates reach their goals. Expert Recruiters takes great pride in providing a more personal, boutique style staffing and recruitment agency experience. From the moment you walk through the door, you’ll recognize that Expert Recruiters provides a warm and welcoming environment for both our candidates and our clients, with all of our applications treated with the strictest of confidence.
