• Organized and excellent attention to detail
• Strong communication skills, both written and verbal
• Works well under pressure and deadlines
• Typing 55 wpm
• Meridian switchboard (12 lines/45 locals)
• Advanced knowledge of MS Office (Word, Excel, PowerPoint, Access and Outlook)

Excel Corporation
North America's top engineering company with offices in over 25 cities
Administrative Assistant    September 2002 - Present

• Produce letters, reports, and correspondence in a timely fashion in Word & PowerPoint
• Update and maintain client database in Access and implement changes to improve system
• Organize letters and documents for mail and courier
• Prepare materials for meetings, working to regular deadlines
• Provide relief reception and excellent front-line customer service
• Assist with A/R, A/P, and prepare financial reports in Excel and Simply Accounting
• Liaise with clients as requested and handle inquiries regarding accounts
• Make all international travel arrangements for senior management team

Selected Achievements:

• Created new filing system allowing for easier access to all client files
• Initiated new process of providing weekly project updates internally
• Researched and implemented "Blackberry" program for all senior management

Prodigy
Vancouver's leading construction & development company
Receptionist    June 1999 - August 2002

• Answered 12-line Meridian switchboard and directed calls efficiently
• Greeted customers in a friendly manner and maintained tidy reception area
• Coordinated internal meetings and arranged for catering if necessary

Selected Achievements:

• Produced 20% savings increase on office supplies through researching and finding new supplier
• Implemented new and more efficient process for incoming/outgoing mail
• Supervised re-furnishing of reception area by assisting with selection and purchase of items

Magna Corporation
Canada's largest and fastest growing investment managers
Mailroom Clerk    July 1998 - June 1999

• Date-stamped all incoming/outgoing mail, couriers, and faxes
• Sorted mail and couriers according to department and intended recipient
• Promptly delivered mail to staff

Selected Achievements:

• Created new database to enter all incoming/outgoing mail
• Implemented change to courier process to allow for quicker delivery from reception to mailroom

Starbucks
Barista    August 1995 - July 1998

• Served customers in a timely fashion
• Handled cash transactions, maintaining accuracy in transactions
• Provided excellent customer service
• Preserved cleanliness of store

Selected Achievements:

• Produced 10% increase in up-selling promotions
• Employee of the month December 1996